How to Register Employer on SHA

Someone asked me the other day, “How do I register my company on SHA?” and it got me thinking that there may be many others out there wondering the same thing. So, are you also wondering how to register employer on SHA?

I am here to help you out. But before we dive into the process, let’s first understand what SHA is and why it is important.

The Social Health Authority (SHA) was established under section 25 of the Act to consolidate all contributions made under the Act. It facilitates access to healthcare services through empaneled and contracted healthcare providers and facilities based on referrals from primary health facilities. Simply put, SHA guarantees that every resident in Kenya can receive quality healthcare without financial strain.

With this new system replacing NHIF, employers must register their company on SHA to ensure that their employees have access to affordable and quality healthcare services. So, how do you go about registering as an employer on SHA? Let’s find out!

How to Register SHA for a Company in Kenya

Before I get into the step-by-step process, let me first clarify that SHA registration for employers is divided into 3 categories: activation with NHIF e-services, new business, and domestic employer registration. The process for each registration type is slightly different, so make sure you follow the correct steps for your specific category.

Here’s a breakdown of each process:

Activation with NHIF e-services

This applies to employers who were previously registered under NHIF and have already paid their contributions. Here are the requirements under this category:

Business number: You’ll need to have a valid business registration number/Act of Parliament.
KRA PIN File: A copy of the KRA PIN pin file in PDF or clearly scanned for upload.
Business Registration Service (BRS) Act of Parliament: This is a file with the business registration details. It should be in PDF or clearly scanned for upload.
Contact details of the business’ contact person.

Once you have these documents ready, follow these steps to shift from NHIF to SHA:

Go to the Social Health Authority portal and click on “Activate with NHIF e-Services”.
Fill in the required information and upload all the necessary documents.
You’ll receive an activation code that will enable you to create your employer’s account on SHA.
Create a username and password, and you’re done!

New Business Registration

This applies to employers who have not yet registered with NHIF or SHA. Here are the requirements for SHA registration under this category:

KRA Certificate – A valid KRA certificate in PDF or clearly scanned for upload.
Business Registration Certificate – The business registration details should be in PDF or clearly scanned for upload.

Steps to Register

Since I am a new business, I will use my own experience of registering my company on SHA to guide you. Here are the steps I followed:

There are 2 ways to visit the SHA portal corporate registration page:

Visit the Social Health Authority portal that I have just shared above and click on “New Business Registration.”
Alternatively, you can visit the Social Health Authority website and click on the “Register Employers” button, as shown in the image below. This will take you to the corporate registration page.

Step 2: Fill in the Required Information

On the registration form, you’ll need to fill in the following information:

Organization Name
Contact Name
Contact Phone Number
Physical Address
Postal Address (optional)
KRA PIN

You’ll also need to attach the BRS/Act of Parliament document and KRA certificate in PDF, JPG, or PGN format. Please ensure that each document does not exceed 2MB.

Once you’ve filled in all the information and attached the required documents, proceed to the next subsection (admin details) and fill in the details required, i.e., name (first and last), phone number, and email address. This will be the admin contact person for your organization’s SHA account that will create other users in the portal for your organization.

Accept the terms and conditions by clicking on the checkbox, and then click on “Proceed”.

Step 3: Verify Your Details and Submit the Application

Once you’ve filled in all the required fields and uploaded the necessary documents, the system will display a summary of your details. Carefully review everything to ensure all the information is correct. Pay special attention to:

Your organization’s name and KRA PIN.
The contact details of your admin user.
The accuracy and legibility of your uploaded documents.

If everything checks out, click on “Submit Application”. After submitting, you’ll receive a confirmation email from SHA with your application details and a tracking number to monitor the progress of your registration.

Step 4: Wait for Approval

The SHA team will review your application to ensure all details and documents meet the required standards. This process typically takes 3–5 business days. During this time, you can use the tracking number to check your application status on the SHA portal.

If there are any issues with your application, SHA will contact you via the email address provided by the admin user. Ensure your contact person is accessible to respond promptly to any queries or requests for additional documentation.

Step 5: Activate Your Account

Once your registration is approved, you’ll receive an email notification containing your organization’s SHA account login credentials. Use these credentials to log into the SHA employer portal for the first time. You’ll be prompted to:

Update your password for enhanced security.
Set up additional users or roles for your organization’s portal, if necessary.

Step 6: Start Managing Employee Contributions

After activating your account, you can start adding employees to the portal, managing their healthcare contributions, and accessing reports. The portal provides a user-friendly dashboard where you can view payment records, generate receipts, and track your compliance status.

And that’s it! You’re officially registered as an employer on SHA, ensuring that your employees have access to affordable, quality healthcare services.

If you have any questions or encounter challenges during the registration process, feel free to reach out to the SHA support team or consult their detailed Help Center on the portal.

Domestic Employer Registration

Apart from new businesses, domestic employers who are already registered with SHIF can also register with SHA. A domestic employer is one who employs a maximum of 5 employees, including house helps, gardeners, and other domestic workers.

The requirements for registration as a domestic employer on SHA include:

KRA PIN
Identification Number of the employer
Employer’s Phone Number
Email Address

Steps to Register

Here’s a step-by-step guide on how to register as a domestic employer on SHA:

Just like the previous registration process, you’ll need to visit the Social Health Authority website and click on the “Domestic Employer” button.

Step 2: Enter Your Details in the Provided Fields

On the registration form, you’ll need to fill in the following details:

Your name
Identification Number
KRA PIN
Employer’s Phone Number
Email Address

Ensure that all information is accurate before proceeding to the next step.

Step 3: Verify Your Details and Submit the Application

After filling in your details, ensure everything is correct and then check the box to accept the terms and conditions. Then click on “Proceed”.

Step 4: Setup Your Password

Once your application is submitted, you’ll receive an email with a link to set up your password. Follow the prompts to create a secure password for your account.

After setting up your password, you can log into your SHA account. From here, you can manage your employees’ healthcare contributions and access relevant reports.

And that’s it! You’re now registered as a domestic employer on SHA, ensuring that your employees are covered for healthcare services. Remember to keep your account information secure and updated at all times.

Final Thoughts on How to Register Employer on SHA

Registering as an employer on SHA is a simple and straightforward process that ensures your employees have access to affordable healthcare services. Make sure to gather all the necessary documents and information before starting the registration process.

If you encounter any challenges or have questions, don’t hesitate to reach out to the SHA support team via email (info@sha.go.ke) or phone (0800720601) for assistance. They are always available to guide you through the registration process and address any concerns you may have.

For those who might need my help with the SHA registration process, feel free to contact me. I’ll be happy to assist you and ensure a smooth registration experience. Let’s work together towards providing quality healthcare for all. Keep well!

Frequently Asked Questions (FAQs)

Is an Employer Contributing to SHA?

Yes, an employer is required to contribute 2.75% of their employee’s gross salary or wage to SHA. This contribution goes towards providing healthcare benefits for their employees.

Can I Add or Remove Employees From My Portal?

Yes, as an employer on SHA, you have the flexibility to add or remove employees from your portal at any time. This ensures that you can manage your employee’s healthcare contributions accurately and efficiently.

What Happens If I Don’t Register With SHA as an Employer?

It is a legal requirement for employers to register with SHA. Failure to do so may result in penalties and legal consequences. Additionally, not registering means your employees will not have access to affordable healthcare services provided by SHA. It is vital to complete the registration process and prioritize the well-being of your employees.

Can I Register as a Domestic Employer on SHA?

Yes, domestic employers who are already registered with SHIF (formerly NHIF) can also register with SHA. The process is straightforward and only requires basic information such as KRA PIN, Identification Number, Phone Number, and Email Address.

Can I Register Dependents on SHA?

Yes, as an employer on SHA, you can register your employee’s dependents to be covered by the healthcare benefits. This includes spouses and children under 18 years old. Additional information may be required for dependent registration, such as birth certificates or identification documents.

How to Register Employer on SHA – 2025 Guide

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