Effective Date: 30 September, 2024
At Kenya Guides, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, https://kenyaguides.co.ke (the “Website”). Please read this policy carefully to understand our practices regarding your personal information and how we handle it.
You agree to the terms outlined in this Privacy Policy by accessing and using our Website. If you do not agree with these terms, please refrain from using the Website.
1. Information We Collect
We collect several types of information from and about users of our Website, including:
a) Personal Identification Information (PII)
This refers to data that can be used to identify you personally. We collect this information when you voluntarily provide it to us through forms, subscriptions, or direct interactions with the Website. Examples include:
- Name
- Email address
- Phone number
- Postal address
b) Non-Personal Identification Information (NPII)
Non-personal data cannot be used to identify you personally. We collect this information automatically as you navigate through our Website. This includes:
- IP address
- Browser type
- Operating system
- Pages visited
- Time spent on pages
- Referring URLs
c) Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze Website traffic. Cookies are small data files stored on your browser. They help us improve our Website and deliver personalized content and advertisements. You can disable cookies through your browser settings, but this may affect the functionality of the Website.
Types of Cookies:
- Essential Cookies: These are necessary for the proper functioning of the Website.
- Analytical/Performance Cookies: These cookies help us analyze how users interact with the Website and improve our services.
- Advertising Cookies: These are used to display relevant ads based on your interests.
2. How We Use Your Information
We use the information we collect from you in the following ways:
a) To Provide and Improve Our Services
Your personal information helps us respond to your inquiries, fulfill your requests, and offer a personalized experience. We use non-personal information to optimize our Website’s performance, monitor usage patterns, and ensure a smooth browsing experience.
b) For Marketing Purposes
With your permission, we may send you promotional emails about our services, special offers, or news related to travel and tourism in Kenya. You can unsubscribe from these communications at any time.
c) To Comply with Legal Obligations
In certain circumstances, we may be required to process your personal information to comply with legal obligations or court orders.
d) To Analyze and Improve Website Functionality
We analyze user interactions, traffic patterns, and other metrics to enhance the performance and user-friendliness of the Website.
e) To Show Relevant Advertisements
We may partner with third-party advertising companies that use cookies and similar technologies to show you ads that match your interests.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:
a) With Service Providers
We may share your personal information with trusted service providers who assist us in operating the Website, conducting business, or servicing you. These third parties are required to maintain the confidentiality of your information and are not allowed to use your data for any purpose other than providing services on our behalf.
b) With Business Partners
In certain cases, we may collaborate with business partners to offer joint promotions, services, or events. If you participate in such activities, your information may be shared with these partners, and their privacy policies will govern their use of your data.
c) For Legal Purposes
We may disclose your information if required by law or in response to valid requests from public authorities (e.g., courts or government agencies).
d) In Case of Business Transfers
If Kenya Guides is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such changes that affect the privacy of your information.
4. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
a) Encryption
We use encryption protocols such as SSL (Secure Socket Layer) to protect sensitive information transmitted online.
b) Access Controls
Only authorized personnel have access to your personal information, and they are bound by confidentiality agreements.
5. Your Rights
You have certain rights regarding the personal information we hold about you, including:
a) Access to Your Data
You have the right to request a copy of the personal data we hold about you and how we process it.
b) Correction of Data
If you believe that the information we hold about you is incorrect or incomplete, you can request a correction.
c) Erasure of Data
You may request the deletion of your personal data if there is no legitimate reason for us to continue processing it.
d) Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer your data to another controller where technically feasible.
e) Object to Processing
You can object to the processing of your personal data for direct marketing purposes.
f) Withdraw Consent
If we process your personal information based on your consent, you may withdraw this consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
6. Third-Party Links
Our Website may contain links to third-party websites, plugins, or services. Please note that we are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children’s Privacy
Kenya Guides is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting the revised policy on this page. We encourage you to review this policy periodically for updates.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us at:
Kenya Guides
Email: info@kenyaguides.co.ke
Phone: +254710365354
Website: https://kenyaguides.co.ke
By continuing to use our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Last Updated: 30 September, 2024